Shipping policy
FREE, WORLDWIDE SHIPPING WITH DHL EXPRESS
DELIVERY TIMES
3–7 DAYS FOR DHL EXPRESS WORLDWIDE DELIVERY. NO IMPORT DUTIES, TAXES, OR CUSTOMS FEES WILL BE CHARGED.
USA: 4–5 WORKING DAYS ONCE DISPATCHED
UNITED KINGDOM: 3–4 WORKING DAYS ONCE DISPATCHED
EUROPE: 4–5 WORKING DAYS ONCE DISPATCHED
AFRICA: 2–4 WORKING DAYS ONCE DISPATCHED
ASIA AND REST OF THE WORLD: 5 WORKING DAYS ONCE DISPATCHED
BUZIGAHILL SHIPS WORLDWIDE WITH DHL EXPRESS USING DHL'S DELIVERY DUTY PAID (DDP) SERVICE. WITH DDP, YOUR ORDER IS DELIVERED DIRECTLY TO YOUR ADDRESS AT NO EXTRA CHARGE, AND IMPORT DUTIES ARE NOT APPLICABLE.
HOWEVER, BUZIGAHILL CANNOT TAKE RESPONSIBILITY FOR CHANGES IN JURISDICTION OR RANDOM CHECKS BY CUSTOMS OFFICIALS THAT MIGHT AFFECT DHL DDP SERVICES.
ORDERS ARE DISPATCHED WITH THE RELEVANT DELIVERY NOTE TO THE ADDRESS PROVIDED AT CHECKOUT. DELIVERY CANNOT BE MADE TO HOTELS OR P.O. BOXES. QUOTED DELIVERY TIMES ARE AVERAGES AND APPLY TO BUSINESS DAYS ONLY. TO MEET THESE TIMES, PLEASE ENSURE YOUR DELIVERY ADDRESS IS COMPLETE AND ACCURATE (STREET NUMBER, BUILDING, ACCESS CODES, INTERCOM NAME, ETC).
SHIPPING CONFIRMATION
ONCE YOUR ORDER HAS SHIPPED, WE'LL EMAIL YOU A TRACKING NUMBER SO YOU CAN FOLLOW IT FROM DISPATCH TO ARRIVAL.
IF YOUR PARCEL ARRIVES WITH OBVIOUS DAMAGE TO THE PACKAGING OR CONTENTS, PLEASE FLAG IT IMMEDIATELY WITH THE DELIVERY COURIER AND CONTACT US BY EMAIL RIGHT AWAY, SO WE CAN PROTECT YOUR RIGHTS AGAINST THE COURIER. THIS DOES NOT AFFECT YOUR WARRANTY RIGHTS.
RETURNS AND RIGHT OF WITHDRAWAL
YOU HAVE 14 DAYS FROM THE DATE OF DELIVERY TO REQUEST A RETURN.
TO START A RETURN, EMAIL KATALE@BUZIGAHILL.COM WITH YOUR ORDER NUMBER. WE'LL CONFIRM IT'S ELIGIBLE AND TAKE IT FROM THERE.
HOW IT WORKS
ONCE YOUR RETURN IS APPROVED, WE ORGANISE EVERYTHING. WE'LL EMAIL YOU A PREPAID DHL EXPRESS LABEL AND THE CUSTOMS PAPERWORK NEEDED TO SEND THE ITEM BACK TO US. DHL WILL COLLECT THE PACKAGE DIRECTLY FROM THE ADDRESS OF YOUR CHOICE.
WHAT YOU'LL BE REFUNDED
PROVIDED THE ITEM IS UNWORN, UNWASHED, AND RETURNED IN ITS ORIGINAL PACKAGING, WE'LL REFUND THE FULL PURCHASE PRICE MINUS A FLAT RETURN SHIPPING FEE, DEDUCTED AUTOMATICALLY FROM YOUR REFUND. WE'LL ALWAYS CONFIRM THE EXACT DEDUCTIONS TAKEN FROM YOUR REFUND — INCLUDING ANY PAYMENT PROVIDER FEES THAT MAY APPLY — BEFORE YOU SHIP ANYTHING BACK.
REFUNDS ARE ISSUED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 7 BUSINESS DAYS OF THE ITEM REACHING US.
ITEMS RETURNED WORN, WASHED, OR WITHOUT ORIGINAL PACKAGING MAY BE DECLINED, OR RETURNED TO YOU AT YOUR OWN COST.