Shipping policy

FREE, WORLDWIDE SHIPPING WITH DHL EXPRESS

DELIVERY TIMES 

3-7 DAYS FOR DHL EXPRESS WORLDWIDE DELIVERY.
NO IMPORT DUTIES, TAXES, OR CUSTOMS FEES WILL BE CHARGED.

 

USA: 4-5 WORKING DAYS ONCE DISPATCHED

 

UNITED KINGDOM: 3-4 WORKING DAYS ONCE DISPATCHED

 

EUROPE: 4-5 WORKING DAYS ONCE DISPATCHED

 

AFRICA: 2-4 WORKING DAYS ONCE DISPATCHED

 

ASIA AND REST OF THE WORLD: 5 WORKING DAYS ONCE DISPATCHED

 

BUZIGAHILL SHIPS WORLDWIDE WITH DHL EXPRESS USING DHL’S DOMESTIC DUTY PAID (DDP) SERVICES. WITH DDP, YOUR ORDERED PRODUCTS WILL BE DELIVERED DIRECTLY TO YOUR ADDRESS AT NO EXTRA CHARGE. THROUGH DDP, IMPORT DUTIES ARE NOT APPLICABLE FOR YOUR ORDER.  

 

HOWEVER, BUZIGAHILL CANNOT TAKE RESPONSIBILITY FOR CHANGES IN JURISDICTION AND RANDOM CHECKS BY OFFICIALS AT CUSTOMS OFFICES WHICH MIGHT AFFECT DHL DDP SERVICES. 

 

PRODUCTS ARE DISPATCHED WITH THE RELEVANT DELIVERY NOTE AND SENT TO THE DELIVERY ADDRESS PROVIDED BY THE CUSTOMER AT THE TIME OF ORDERING. DELIVERY CANNOT BE MADE TO HOTELS OR P.O. BOXES. DELIVERY TIMES QUOTED ON THE SITE ARE APPROXIMATE TIMES, WHICH REPRESENT AVERAGE PROCESSING AND DELIVERY TIMES, ONLY ON BUSINESS DAYS. IN ORDER FOR THESE DELIVERY TIMES TO BE MET, THE CUSTOMER MUST ENSURE THAT THEY PROVIDED ACCURATE AND COMPLETE INFORMATION WITH REGARD TO THE DELIVERY ADDRESS (FOR EXAMPLE, IN PARTICULAR: STREET NUMBER, BUILDING NUMBER, STAIRCASE NUMBER, ACCESS CODES, NAMES AND/OR INTERCOM NUMBERS, ETC.).

 

AFTER THE ITEM HAS BEEN SHIPPED, WE WILL PROVIDE AN EMAIL WITH THE TRACKING NUMBER. YOU CAN FOLLOW YOUR ORDER FROM DISPATCH UNTIL ARRIVAL ON THE WEBSITE OF THE DELIVERY SERVICE BY INDICATING THE TRACKING NUMBER. IF THE GOODS ARE DELIVERED WITH OBVIOUS DAMAGE TO THE PACKAGING OR THE CONTENTS, PLEASE COMPLAIN IMMEDIATELY TO THE RESPONSIBLE COURIER AND REFUSE ACCEPTANCE. THIS DOES NOT AFFECT THE WARRANTY RIGHTS. IN ADDITION, PLEASE IMMEDIATELY CONTACT BUZIGAHILL BY E-MAIL SO THAT BUZIGAHILL CAN PROTECT ANY RIGHTS AGAINST THE COURIER.

RETURNS, RIGHT OF WITHDRAWAL

YOU HAVE THE RIGHT TO WITHDRAW FROM THE PURCHASE CONTRACT WITHIN 7 DAYS. WE WILL EXCHANGE ANY UNWORN, UNWASHED ITEM IF YOU RETURN IT TO US WITHIN 7 DAYS OF RECEIPT OF YOUR ONLINE ORDER. 

 

TO BEGIN THE RETURN PROCESS, PLEASE SEND AN EMAIL TO KATALE@BUZIGAHILL.COM AND WE SHALL PROVIDE YOU WITH THE RETURN DETAILS. 

 

YOUR RETURN WILL BE PROCESSED AS SOON AS POSSIBLE BUT PLEASE ALLOW UP TO 7 DAYS FROM RECEIPT OF RETURNED ITEMS FOR PROCESSING.

 

ALL ITEMS THAT ARE RETURNED MUST BE UNWORN, UNWASHED AND HAVE THEIR ORIGINAL PACKAGING. PLEASE NOTE THAT ONLY PRODUCTS THAT ARE IN THEIR ORIGINAL CONDITION WILL BE REFUNDED, OTHERS WILL BE RETURNED TO THE CUSTOMERS AT THEIR OWN COST.

THE BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS. BUZIGAHILL IS NOT RESPONSIBLE FOR RETURN SHIPPING COSTS NOR DUTY REIMBURSEMENT IN THE CASE OF INTERNATIONAL PURCHASES. WE HOLD THE RIGHT TO DENY REFUNDS IF THE PRODUCT RETURNED DOES NOT MEET OUR RETURN POLICY REQUIREMENTS.

 

FOR SOME PAYMENT SERVICE PROVIDERS, A REFUND FEE IS AUTOMATICALLY CHARGED (PAYPAL 2.9%). BUZIGAHILL RESERVES THE RIGHT TO DEDUCT APPLICABLE REFUND FEES FROM THE INITIAL FEE UNLESS WE HAVE ACTED IN ERROR IN WHICH CASE THE FULL AMOUNT WILL BE REFUNDED.